Money Back Guarantee Policy

At KINETICVISTA, we stand firmly behind the quality of our products and services. Our Money Back Guarantee ensures our customers can shop with confidence, knowing they are fully protected. Please review the terms below to understand how our policy works.

Eligibility for Refund

To be eligible for a refund under our Money Back Guarantee, the following conditions must be met:

• The request must be submitted within 30 days from the purchase date.
• The product must be returned in its original, unused condition.
• Proof of purchase, such as a receipt or order confirmation, must be provided.

Non-Refundable Items

Certain items are excluded from our Money Back Guarantee. These include:

• Gift cards
• Downloadable software products
• Customized or personalized items

Refund Process

To initiate a refund, please follow these steps:

1. Contact our customer service team via email at support@kineticvista.lat or call us at +54 11 1234 5678.
2. Provide your order number and a brief description of your issue.
3. Our team will process your request and provide a return shipping label if applicable.

Processing Time

Once your return is received and inspected, we will notify you of the status of your refund. If approved, the refund will be processed within 5-7 business days using your original payment method.

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on the part of KINETICVISTA.

Contact Us

For any questions or concerns regarding our Money Back Guarantee, please reach out to our customer support team at support@kineticvista.lat.

Thank you for choosing KINETICVISTA. We value your satisfaction and are here to ensure a seamless shopping experience.